Returns

We hope you love your Karbel piece. If something is not quite right, eligible items may be returned within 14 days of delivery.

Start a return

To request a return, sign in using the email address associated with your order. No password is required. You will receive a one-time verification code by email.

From your account:

Open the relevant order.
Select the item you wish to return.
Choose a return reason and add any relevant details.
Submit your return request.

All return requests are reviewed by Karbel. Submitting a request does not mean that the return has been automatically approved.

Once your return is approved, you will receive return instructions and a complimentary prepaid return label by email.

Please do not send an item back before receiving approval, as unauthorized returns may not be accepted.

START A RETURN

Return eligibility

To qualify for a return, the item must be:

Unworn
Unwashed
Unaltered
Free from stains, makeup, deodorant, fragrance, pet hair, and other signs of wear
In its original condition
Returned with the original Karbel hangtag attached

We reserve the right to decline a return that does not meet these conditions.

Return timeframe

Return requests must be submitted within 14 days of delivery.

Once your return request is approved, the package must be shipped within 7 days. Requests or packages submitted outside these timeframes may not be accepted.

Return shipping

Eligible returns within the United States include complimentary return shipping.

Once your return request is approved, Karbel will provide a prepaid return label by email. The label must be used within the stated return timeframe and may only be used for the approved item or items.

Please retain your return receipt or tracking information until your refund has been completed.

Refunds

Once your return arrives, we will inspect the garment and notify you when the return has been approved.

Approved refunds will be issued to the original payment method. Please allow approximately 5–10 business days after the refund is processed for it to appear on your account, depending on your bank or payment provider.

Exchanges

We do not currently process direct exchanges.

To order another size or style, please submit a return request for the original item and place a new order. Because Karbel pieces are produced in limited quantities, we recommend placing the new order promptly. Inventory cannot be reserved while a return is in transit.

Final-sale items

Items marked 'Final Sale' are not eligible for return or refund.

Gift cards and items that have been worn, washed, altered, damaged after delivery, or returned without the original hangtag attached are also not eligible.

Damaged or incorrect items

Please inspect your order when it arrives.

If you receive a damaged, defective, or incorrect item, contact us at hello@shopkarbel.com within 7 days of delivery. Include your order number and clear photographs of the item and packaging.

If the item is confirmed to be damaged, defective, or incorrect, we will arrange an appropriate return, replacement, or refund at no additional cost.

Because Karbel garments are handcrafted, slight variations in embroidery, stitching, color, or placement may occur. These individual characteristics are part of the handmade nature of the garment and are not considered defects.