Shipping & Returns

Last updated: August 6, 2026

We want you to feel confident shopping with Karbel. Below you’ll find information about shipping, returns, exchanges, and refunds.

Shipping

Where we ship

We currently ship only within the United States.

Standard shipping

We offer complimentary standard shipping on all U.S. orders.

Orders are typically processed within 1–4 business days. Once shipped, standard delivery generally takes 3–7 business days, depending on the destination.

Delivery estimates begin once your order has shipped and do not include processing time.

Expedited shipping

Expedited shipping is available for an additional charge at checkout. Available options, pricing, and estimated delivery times will be shown before you complete your purchase.

Expedited shipping speeds up transit time but does not necessarily reduce order-processing time.

Order confirmation and tracking

After placing an order, you will receive an order-confirmation email. Once your order ships, we will send a shipping-confirmation email with tracking information.

Please allow up to 24 hours for tracking information to update after the carrier receives your package.

Shipping delays

Delivery dates are estimates and are not guaranteed. Karbel is not responsible for delays caused by shipping carriers, severe weather, service interruptions, incorrect delivery information, or other circumstances outside our control.

We will always do our best to help if your shipment is significantly delayed.

Incorrect shipping information

Please review your shipping address carefully before placing your order.

If you notice an error, contact us as soon as possible at hello@shopkarbel.com. We cannot guarantee that an address can be changed after an order has been placed or shipped.

Karbel is not responsible for packages delivered to an incorrect address provided during checkout.

Lost, damaged, or missing packages

If your order arrives damaged, contains an incorrect item, or appears to be missing an item, please contact us at hello@shopkarbel.com within 7 days of delivery. Include your order number and clear photographs of the package and item, where applicable.

For packages marked as delivered but not received, please first check with household members, neighbors, your building management, and the shipping carrier. If you are still unable to locate the package, contact us and we will help review the situation.

Returns

We accept eligible returns initiated within 14 days of delivery.

To be eligible for a return, the item must be:

Unworn
Unwashed
Unaltered
Free from stains, odors, makeup, deodorant, pet hair, and other signs of wear
Returned with the original Karbel hangtag attached
Returned in its original condition

Items that do not meet these requirements may be refused and returned to the customer.

Starting a return

To initiate a return, please log in to your account, select the order you wish to return, and click “Create Return.” Kindly follow the instructions provided to complete your request.

Once the return is approved, a prepaid return label will be provided by email. Original shipping charges and expedited-shipping fees are non-refundable.

We recommend retaining your return tracking information until your refund has been completed. Karbel is not responsible for return packages that are lost or damaged in transit.

Refunds

Once your return is received, we will inspect the item and notify you whether the return has been approved.

Approved refunds will be issued to the original form of payment. Please allow 5–10 business days after approval for the refund to appear, depending on your bank or payment provider.

We are unable to issue refunds to a different payment method.

Late returns

Return requests made more than 14 days after delivery are not eligible for a refund.

A return must be shipped within 7 days after return authorization is issued. Returns mailed after that period may be refused.

Exchanges

We do not currently process direct exchanges.

To order a different size or style, please submit a return request for the original item and place a new order. Because Karbel pieces are produced in limited quantities, we recommend placing the new order promptly, as inventory cannot be reserved while a return is in transit.

Eligible returned items will be refunded to the original form of payment once they have been received and approved.

Final-sale items

The following items are not eligible for return or exchange:

Items marked “Final Sale”
Gift cards
Items that have been worn, washed, altered, or damaged after delivery
Items returned without the original hangtag attached

Any additional exclusions will be clearly stated on the applicable product page before purchase.

Defective or incorrect items

Please inspect your order after delivery.

If you receive a defective, damaged, or incorrect item, contact us at hello@shopkarbel.com within 7 days of delivery. Include your order number and photographs showing the issue.

If the item is confirmed to be defective or incorrect, we will provide an appropriate replacement, refund, or return arrangement at no additional cost to you.

Normal variations in hand embroidery, stitching, color, and placement are part of the handcrafted nature of Karbel garments and are not considered defects.

Promotional purchases

Unless otherwise stated, eligible items purchased with a promotional code may be returned in accordance with this policy. The refund will reflect the amount actually paid after the discount was applied.

If a promotion requires the purchase of multiple items, returning part of the order may affect the promotional discount and refund amount.